Question 1

Do you offer 24/7 emergency service?

Accepted Answer

Yes. Every day of the year a licensed plumber answers our emergency line and is dispatched in under 60 minutes for most Austin neighborhoods.

Question 2

Are your technicians licensed and insured?

Accepted Answer

All of our plumbers carry Texas Master Plumber licenses and we maintain $2M in liability insurance plus bonded crews.

Question 3

Do you provide free quotes?

Accepted Answer

Yes—any non-emergency visit includes a free, no-obligation flat-rate quote before work begins.

Question 4

What forms of payment do you accept?

Accepted Answer

All major cards, ACH, and 0% financing for projects over $1,000 through our lending partner.

Question 5

Do you offer warranties?

Accepted Answer

All workmanship is warrantied for 1 year minimum; repipes and water heaters come with extended warranties up to 10 years.

Question 6

Can I get a maintenance plan?

Accepted Answer

Yes—our AquaCare plans start at $19/mo and include annual inspections, member pricing, and priority dispatch.

Frequently asked questions